About the Author
Nelson P. Repenning is the School of Management Distinguished Professor at the MIT Sloan School of Management. He is currently the director of MIT’s Leadership Center and was recently recognized by Poets & Quants as one of the world’s top executive MBA instructors. His scholarly work has appeared in Management Science, Organization Science, Administrative Science Quarterly, the Academy of Management Review, Strategic Management Journal, and Research in Organizational Behavior.
Donald C. Kieffer is a senior lecturer in operations management at MIT Sloan and founder of ShiftGear Work Design. He is an operations executive who started his career after high school running metal cutting machines in factories. Later, during his fifteen-year tenure at Harley-Davidson, he led the Twin Cam engine development project, was a general manager of Harley’s engine manufacturing, and served as vice president of operational excellence for the company.
